February 14, 2017 Meetup

Relationship Trends for Business & Information Technology Services

Laura Wilcox

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Tuesday February 14, 2017
Original Brooklyn’s at Mile High
2644 W Colfax Ave. Denver, CO 80204
(across the street from the south parking lot, Sports Authority Field at Mile High)

3:00 pm Networking (beer and appetizers included in registration fee of $12)
3:30 pm Speaker
4:30 pm Discussion and networking
5:00 pm Adjourn

With the continued push to cloud, outsourcing and managed services, the responsibility of improving the relationships and confirming value to the business falls on the shoulders of IT. Please join us as Laura Wilcox, CEO of Service Made Simple, will discuss the latest trends in delivering quality service to your business clients. We will have a high-level discussion around delivering service vs. product, the differences between Business Relationship Management (BRM- ITIL) and the newer Practitioner version (BRM-P). Also what is Customer Value Management (CVM) and where it fits.

wilcoxLaura Wilcox

As CEO of Service Made Simple, Laura has been helping organizations achieve rapid improvement. “It’s more than just people, process and technology, it’s having that combination optimize the performance and competitive advantages of an organization.” She has provided advantages to her IT clients for over 25 years understanding industry trends and delivering success.

Service Made Simple is a boutique Women Owned Agency. They provide “concierge” consulting services with out-of-the-box ITIL Lite tools to jumpstart client’s Process Improvement and rapid value attainment.